RingMI - Multiservices on single touch Apps
Studio Pietrasanta 1.0
Studio Pietrasanta is an innovative mobile and web-basedapplicationdesigned especially for the convenient maintenance ofresidentialand commercial facilities. It allows customer to easilygenerateticket regarding their infrastructural problems and sendtoconcerned authorities, get it resolved and track ticketviaapplication. Studio Pietrasanta allows users to create a ticketandsend it for resolution to supplier connected to their company.Thetickets are distributed and all service provider linkedwithcompany and upon acceptance, a service provider can start workonrelated task and resolve the issue. Why Studio Pietrasanta? •Keeptrack of conversations Prioritize, categorize and assigntickets soyou never lose track of them. • Resolve issues togetherWorktogether as teams to quickly and efficiently solvecustomerproblems. • Support across channels Unify and manageallsupport-related communications from multiple channels on asingleplatform. • Increase your team’s productivity LeverageStudioPietrasanta built-in capabilities to automate repetitivetasks. •Help customers get in touch Allow customer to report theirissueswith utmost convenience. • Measure and improve efficiencyIdentifyproblems, plan based on metrics and improve StudioPietrasantaperformance. • Complete customization capabilitiesCustomize yourworkflows, customer portal, agent roles and more tomake the StudioPietrasanta truly yours. • State of the art datasecurity StudioPietrasanta ensures enterprise-grade security withfeatures andcomprehensive audits of networks, systems andregulatorycompliances to protect our product and platform. ServiceProviderMobile Application Features • User Account Allows serviceproviderto create/login account with their registered phone numberandverify for use. • Company Selection If a service providerisregistered with more than one company, can select the companytoview dashboard and tickets. • Dashboard Allows service providertoview overall information of the available in the application.•Personal Info and Details Allows service provider to view andeditprofile information. It shows registered company, picture orlogoand address of the user. • Search Service provider cansearchticket from their ID or by Title. • News & InformationServiceprovider can view latest information and news pushed by thecompanyadministrator. • New Tickets Allows service providers toview NewTickets published by Company. It shows notifications andnumber oftickets. • Reopened Tickets Allows to view all reopenedtickets andtheir statues based on company decision. • OngoingTickets Serviceprovider can view all ongoing tickets and sendmessages andattachments to Suppliers and Company, in case of issue.• ResolvedTickets Can view all tickets marked as resolved andpending fordecision by Administrator. • Overdue Tickets Showsdetails alltickets exceeding the due dates assigned by Admin. •NotificationsService provider can view all the ticket and messagesnotificationsreceived and view them by tapping on it. • Message andFilesSharing Allows service provider to share files and sendinstantmessages and attachments to Company and Suppliers and viceversa. •Contact Details Allows service providers to view contactdetails ofthe company and suppliers and allows to contact themconveniently.• User Profile Service provider can update theircontact and otherinformation from the user profile screen. Allinformation isautomatically published to the dashboard to updatehis records. •Settings Allows service providers to manage theirapplicationconveniently. • Scheduler Allows service providers tomanage andpublish their working timings and schedule convenientlyon weeklyand daily basis. • Screen Lock Service provider can createa screenlock in order to safe guard his tickets and status. •SupportContacts Allows service provider to contact all supportnumbersincluding company and suppliers.
